Shipping policy

At Rivero, we are dedicated to offering our customers a seamless and stress-free shopping experience. Our shipping policy is designed to be transparent, simple, and customer-friendly. We currently ship within the United Kingdom only and are pleased to offer free shipping on all UK. orders.

Shipping Locations

This policy applies exclusively to orders shipped within the United Kingdom.

Delivery Times

We strive to process and ship your order as quickly as possible. Please see below for estimated delivery timeframes:

  • Order cutoff time: 5:00 PM (EST), Monday to Friday
    (Orders placed after this time will be processed the next business day.)

  • Handling time: 1–2 business days (Monday to Friday)

  • Transit time: 6–8 business days (Monday to Friday)

  • Estimated delivery: 7–10 business days total

Shipping Carriers

We partner with reliable and trusted carriers to ensure your package arrives safely:

  • USPS

  • UPS

  • FedEx

Shipping Costs

  • Free Shipping: All domestic UK. orders qualify for free shipping, with no minimum purchase required.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. You can follow the progress of your delivery through our Order Tracking page.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible. Our customer support team will assist you in resolving the issue promptly.

Contact Information

  • Store Name: Rivero

  • Email: info@rivero.uk

  • Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

  • We do our best to respond to all inquiries within 1–2 business days.

For more help, feel free to visit our FAQs or get in touch directly — we’re always happy to assist.